Irish pop star Keith Duffy has praised airline Ryanair for dealing with his complaint about his wife and daughter's travel problems after it emerged the company was not responsible for the issue.
The former Boyzone star expressed outrage on Saturday (15Feb14) after learning his wife Lisa had been separated from their 13-year-old autistic daughter when their flight from Dublin, Ireland was cancelled due to bad weather on Friday (14Feb14).
Duffy's wife had to return to the baggage area of the airport to collect their luggage, but was not allowed to be accompanied by her daughter.
It has now emerged that the Irish airline was not responsible for the pair being separated, and Duffy has expressed his gratitude to the company for handling his complaint so professionally despite not being at fault.
A Ryanair spokesman said, "We understand that this passenger and her daughter were separated in the arrivals hall at Dublin Airport. While we regret the situation, it had nothing to do with Ryanair. We have been in contact with the passenger and look forward to welcoming them onboard their next Ryanair flight."
Duffy took to Twitter.com to thank the company, writing, "Thank you for addressing my situation so professionally."