Jordan Turner is a 911 emergency call operator whose life is turned upside down when one distressed girl's call complaining of an intruder in her house ends in a brutal murder. Shaken and traumatised, Jordan contemplates taking a different career path as she struggles to come to terms with what happened when she recognises that her own actions could have been a catalyst in the girl's fate. With the support of her cop boyfriend, she finds the strength to remain as that steady, calm figure that has helped so many people in the most devastating of situations.  However, when another girl dials 911 from the trunk of a kidnapper's car, she realises that, through several disturbingly familiar similarities, they are dealing with the same killer and this time she is determined not to let another girl die. Passing on a series of careful instructions to the victim, she takes matters into her own hands and goes from operator to rescuer in a matter of hours.

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