Papa John made a public apology on Facebook regarding the racist voicemail.
A Papa John employee's racist voicemail to a customer has gone viral, leaving chairman and CEO John Schnatter to apologize profusely on Facebook. After delivering a pizza to a man and his wife in Sanford, Florida, on Sunday evening (June 26, 2013) the delivery man "butt dialled" the customer and left a voicemail laden with racist slurs, complaining about the $5 tip, reports ABC News.
In the message - posted on YouTube - the customer shows the pizza delivery receipt explaining that he tipped 21 per cent "as usual." However, in a voicemail message that lasted four minutes, the employee uses the N-word and other racial expletives which he incorporated into a song about the customer. "I guess that's the only requirement for being a [insert N-word] in Sanford," says the pizza guy, "Yeah, they give me five bucks there - fine outstanding African-American gentleman of the community." His fellow co-worker laughs in response.
CEO Schnatter posted an apology on Papa John's Facebook page on Monday afternoon, saying, "Friends, I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants," it read, "Their thinking and actions defy both my personal and the company's values, and everything for which this company stands."
Many Facebook users applauded Schnatter's public apology, though the voicemail isn't the first incident of its type. In January 2012, a customer was described on a paper receipt as "Lady Chink Eyes' by a Papa John's employee in New York City.
Papa John Schnatter At The ACM Awards 2012